At Integral Horizon Coaching Solutions, we understand that unexpected situations can arise. We aim to provide flexibility while ensuring dedicated coaching time remains available for all clients.
Cancellation Policy
Clients may cancel a coaching session with at least 24 hours’ notice prior to the scheduled appointment time and receive a full refund for the session or have the session credited toward a future appointment.
Cancellations made with less than 24 hours’ notice are generally non-refundable, except in exceptional circumstances at the discretion of the coach.
Rescheduling Policy
Clients may reschedule a coaching session with at least 12 hours’ notice before the scheduled appointment time at no additional cost.
Requests to reschedule with less than 12 hours’ notice may be treated as a late cancellation and may result in the session being forfeited.
No-Show Policy
Clients who do not attend their scheduled session and do not provide advance notice will be considered a “no-show.” No-shows are non-refundable and the session will be deducted from any purchased coaching package.
Coaching Packages
Unused coaching sessions included in a package remain available for use for the duration specified in the coaching agreement. Refund requests for partially used packages will be reviewed on a case-by-case basis.
Exceptional Circumstances
We recognize that emergencies and unforeseen events can occur. In such situations, please contact us as soon as possible. Reasonable exceptions may be granted at the sole discretion of Integral Horizon Coaching Solutions.
Questions
If you have any questions regarding this policy, please contact us before booking your appointment. Our goal is to support your coaching journey while maintaining fairness and respect for everyone’s time.